Front Desk Associate

Website WyndhamHotels Microtel Inn & Suites by Wyndham

Wherever people travel, there will be a Wyndham there to welcome them

Microtel Inn & Suites is looking for a Front Desk Associate.

Front Desk Reception staffs are the first point of contact at the Inn, capable of providing information, and processing reservations on phone and in person.

REQUIREMENTS

  • Guest service and sales skills.
  • Computer competency.

RESPONSIBILITES

  • Register arriving guests, assign room(s) and room keys;
  • Provide information to guests, as required;
  • Take, cancel and change room reservations;
  • Investigate and resolve customer complaints;
  • Process guest departures, calculate charges and receive and process payments;
  • Update Room Occupancy Sheet, as required. Balance cash and complete balance sheets.
  • Handle Wake-up calls;
  • Provide customer service and answer telephone and relay telephone calls and messages appropriately;
  • Clerical duties as assigned

EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES

  • High School Diploma;
  • Ability to meet and greet the public in a positive and friendly manner;
  • Ability to work alone;
  • Quick learner and able to keep accurate records;
  • Strong computer skills in Microsoft Office
  • Excellent customer service and interpersonal skills. A team player;
  • Excellent oral and written communication skills;
  • Professional, excellent attendance and punctual;

HOW TO APPLY

Interested applicants are asked to apply in-person to Microtel Inn & Suites at 724 Great Northern Road and ask for Don.