Temporary Technical Support Specialist

LOCATION: Information Technology Department, 100 Ontario Ave, Sault Ste. Marie, ON

EFFECTIVE DATE: Immediately

END DATE: Up to 6 month contract position, with the possibility of extension

ANNUALIZED SALARY: $64,455 – $70,507

Reporting to the Manager of Information Technology, the Technical Support Specialist will deliver frontline end-user support related to most services and systems supported by the Information Technology Department through email, telephone, remote technologies, or in-person support.

EXPECTATIONS:

• Provide level I hardware, software, and application support to all schools and departments
• Utilize the helpdesk system, track service requests, document resolutions, and escalate as required
• Configure, test, troubleshoot, install, repair, maintain, and upgrade various pieces of IT equipment
• Create, maintain, customize, and push workstation images
• Liaise with vendors and other third parties for technical and warranty support
• Perform other duties as assigned

QUALIFICATIONS:

• Two year college diploma or equivalent work experience
• Three years of previous IT helpdesk experience
• Ability to travel to various locations within the board’s jurisdiction
• In-depth knowledge of a broad range of information technologies including, but not limited to: software applications, computer networks, operating systems, and the installation, configuration, and maintenance of computer systems
• Excellent interpersonal, teamwork, organizational, planning, analytical, and problem-solving skills
• An eagerness to learn as new questions and situations arise; stay up-to-date with current news, system information, problems, changes and updates relevant to the end-user community
• Must have a valid driver’s licence and access to a vehicle

Please submit your cover letter and résumé by 4:00 p.m. on June 2, 2022 to job.applications@hscdsb.on.ca

THIS BOARD IS AN EQUAL OPPORTUNITY EMPLOYER: In compliance with the Ontario with Disabilities Act and the Ontario Human Rights Code, the Huron-Superior Catholic District School Board is committed to providing accommodations to persons with disabilities.  The Board will take into account the person’s ability to access information and will provide the information contained in Board-produced public documents in a format that meets those needs as agreed upon with the person.  Please contact the Human Resources Department at 705-945-5610 prior to the posting closing date so that appropriate arrangement can be made.