Website Habitat for Humanity Sault Ste. Marie and Area
This is a one-year contract to cover a parental leave.
The ReStore Associate is primarily responsible for customer interactions, completing financial transactions, and ensuring that the store area is kept neat and tidy. The core competencies for this position include Communications and Customer Relations, Sales, and Knowledge of Habitat for Humanity Brand and ReStore Products. This work will be done in accordance with the Habitat for Humanity Canada and Habitat for Humanity Sault Ste. Marie by working collaboratively with volunteers and other staff to ensure the highest standards are achieved. The Sales Associate is also responsible for upholding the Vision, Mission and Values of Habitat for Humanity Sault Ste. Marie & Area and for complying with all policies, procedures and directives.
Responsibilities and Duties
Communications and Customer Relations
- Greeting customers in a friendly positive manner
- Providing customers with in-store and telephone assistance
- Answering communications (telephone, email and social media) and responding to customer/donor inquiries
- Booking customer/donor truck deliveries and pickups
Sales
- Generating sales and identifying upselling opportunities
- Following established procedures for customer sales, credits and returns
- Following established procedures for the online shop, including product uploads
- Operating point of sale and debit terminal
- Reconciling daily sales
- Providing customers with accurate change
- Cleaning, pricing, and processing donated items as directed by management
- Filling out necessary paperwork for sold/delivery items
Merchandising and Cleanliness
- Ensuring product is displayed and merchandised for opimimum exposure and salability
- Ensuring displays are updated regularly and kept current
- Maintaining a high standard of cleanliness, neatness, functionality and overall presentation of the facility
Knowledge of Brand and Products
- Promoting Habitat for Humanity Vision, Mission and Values
- Promoting ReStore products in accordance with our discount policy
- Promoting the use of the Processing Centre for high quality donations
Other
- Performing additional duties as assigned
Qualifications
- Minimum Grade 12 High School Diploma or equivalent
- Criminal Records Check is required as a condition of employment
Skills & Attributes
- Excellent verbal and interpersonal skills
- Must be adept at handling money and operating cash register/debit terminal
- Basic accounting skills for making change
- Ability to work through difficult situations with tact and diplomacy
- Additional skills including:
- Proficient in Microsoft Office 365
- Proficient in Adobe, Canva, Shopify
- Attention to detail, organized, accurate and efficient
- Excellent verbal, written communication, and interpersonal skills
- Ability to work through difficult situations with tact and diplomacy
- Dependable, with good time management
- Ability to prioritize, multi-task and meet deadlines
- Ability to work independently and in a team environment
- Ability to problem solve and exercise good judgement
How to Apply
Please note that we will be reviewing and evaluating applications on an ongoing basis and we therefore encourage early submissions.
Qualified and interested applicants are invited to forward their cover letter and resume as one document to careers@habitatsault.ca with the subject line: ReStore Sales Associate Application.
Applications must be received before 4PM EST on 26 March 2025
Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants need to make any accommodation requests for the interview or selection process known in advance. Habitat for Humanity Sault Ste. Marie and Area will arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.
We thank all applicants for applying however, only those selected for an interview will be contacted (no phone calls please). We are a committed to Equal Opportunity Employment.
