Thank you for your interest in our TeamRecruiter Online Hiring Event. However, we regret to inform you that due to an overwhelming response, all of our interview times have been booked.
We understand how disappointing this news may be. However, we encourage you to still apply for the Customer Care Specialist position (job description below) by sending your resume to talent@teamrecruiter.com with “Customer Care Specialist” in the subject line.
We want you to know that we are still here to support you in your job search. Please visit our Job Seeker page for information about our FREE employment services that help you find a job, get training, or build skills: https://saultcareercentre.ca/employment-services/job-seekers/
Additionally, we invite you to check our website’s Workshops and Events page for upcoming hiring events: https://saultcareercentre.ca/employment-services/job-seekers/workshops/
We appreciate your time and effort and wish you the best in your future endeavours!
Sincerely,
The Sault Community Career Centre Team
Attention job seekers! Don’t miss this great opportunity!
TeamRecruiter is hiring full-time, contract, Customer Care Specialists in Sault Ste. Marie for a government client selected for Forbes’ list of Canada’s Best Employers 2022. The length of the contract is 6-12 months, with the possibility of an extension.
TeamRecruiter is a staffing and recruitment services provider to Fortune 500 and emerging growth companies. They were founded on the premise that providing complete and comprehensive services to a select number of clients is essential to developing successful business relationships. This philosophy has enabled them to become the world’s most respected personnel recruitment firm.
The position offers $23/hour and is hybrid – a blend of in-office and remote work-from-home.
Candidates must have a suitable (private) work-from-home space with a reliable internet connection and the ability to occasionally work in-office.
Ideal candidates must have previous customer service experience, strong computer and typing skills, and the ability to work shiftwork, including weekends and public holidays, in a 24/7 environment. Previous contact centre experience is an asset but not required.
Job Description:
Length: Contract term is 6-12 months with the possibility of an extension
Location: Sault Ste. Marie, ON
Hours: Ability to shiftwork in a 24/7 environment (a variety of shifts)
Work Environment: Hybrid Model – a blend of in-office and remote work-from-home. Candidates are required to have a suitable (private) work-from-home space with a reliable internet connection and the ability to occasionally work in-office.
Compensation: $23/hr
Position Summary:
- The Customer Care Specialist will use their knowledge and experience in lottery and gaming to provide best-in-class customer experiences to customers and retailers.
- This position requires strong customer service skills that align with the Client’s customer-centric business model while following defined processes and adhering to compliance and regulatory standards.
- This position requires an individual who is flexible, adaptable to change and thrives within a dynamic shiftwork environment (24/7).
- Must have a high comfort level working in multiple business applications/technical ability and will be required to frequently move between multiple systems.
Responsibilities:
- Create great customer experiences during every interaction to establish a strong customer relationship with Clients’ customers and retailers via phone calls, chats, and emails.
- Accurately document all interactions in contact centre applications/tools after each interaction
- Develop and maintain knowledge of all Client’s products (lottery, online gaming, and sports betting), services and promotions to ensure positive customer outcomes
- Develop and maintain knowledge of all Client’s procedures to ensure compliance with organizational privacy, information, and risk protocols
- Serve as the primary point of contact for customer questions regarding products, services, and promotions to support customers in optimizing their value from Client’s offerings
- Provide troubleshooting and escalating to vendor, as necessary, to resolve technical issues
- Escalate customer inquiries, as needed, to ensure issue resolution and customer satisfaction is achieved
- Continuously seek opportunities to improve individual performance, department policies, processes, and procedures to ensure efficient and effective operations
Requirements:
- University degree or college diploma in a relevant field, or equivalent work experience
- 3+ years of experience working in customer service
- 3+ years of experience working in complex, challenging environments
- Experience in online gaming, sports betting, entertainment, or other similar industries preferred
- Knowledge of lottery products, sports betting and/or online gaming industry
- Knowledge of Microsoft applications, internet, and proficient keyboarding skills
- Ability to work shiftwork, including weekends and public holidays, in a 24/7 environment. Ability to work overtime as needed to meet operational goals.
- Excellent customer service, communication (verbal and written) and interpersonal skills to effectively interact with internal and external stakeholders
- Sound problem-solving and troubleshooting skills
- Bilingual English/French is an asset
Must have:
- Strong customer service skills
- Excellent communication skills (verbal and written English required)
- Ability to work shiftwork, including holidays as required
- Solid technical skills (MS Office required, MS Dynamics is an asset) with ability to learn and adapt quickly to changes within the business (technology, product launches, process changes)
This Employment Ontario service is funded in part by the Government of Canada and the Government of Ontario.