Thank you for your interest in the TeamRecruiter Online Hiring Event.
However, we regret to inform you that due to an overwhelming response, all interview times have been booked.
We encourage you to still apply for the Call Center Customer Care Specialist position by sending your resume to talent@teamrecruiter.com with “Call Center Customer Care Specialist” in the subject line.
In the meantime, we understand that job searching can be challenging, and we want to support you in your journey. We offer FREE job seeker services that can help you find a job, get training, or build skills.
Whether you decide to work directly with one of our experienced Employment Counsellors, join one of our many specialized employment programs or workshops, or job search independently in our resource room, we’re here to help every step of the way. Contact info@saultcareercentre.ca or call 705.759.0909 extension 4246 to get started.
For International Students, we’re offering a FREE virtual Job Skills Workshop Series on topics like Employment Readiness, Resume & Cover Letter, and Job Search & Communication. You pick the date and time that works best for your schedule! Sign up today to stand out in your job search by visiting: https://saultcareercentre.ca/workshop/job-skills-553/.
We wish you the best in your future endeavours! If there’s anything we can help you with in the future, please don’t hesitate to get in touch.
Warm regards,
The Sault Community Career Centre Team
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Attention Job Seekers in Sault Ste. Marie. Don’t miss this great opportunity!
TeamRecruiter, in partnership with the Sault Community Career Centre, is hosting an online hiring event on Wednesday, February 28th.
TeamRecruiter is a staffing and recruitment services provider to Fortune 500 and emerging growth companies. They were founded on the premise that providing complete and comprehensive services to a select number of clients is essential to developing successful business relationships. This philosophy has enabled them to become the world’s most respected personnel recruitment firm.
TeamRecruiter is hiring full-time, contract Call Center Customer Care Specialists in Sault Ste. Marie for a government client selected for Forbes’ list of Canada’s Best Employers.
The length of the contract is 13.5 months, with a strong possibility of extension.
The position offers $23/hour and is hybrid – a blend of in-office and remote work-from-home. Candidates must have a suitable (private) work-from-home space with a reliable internet connection and the ability to work alternate weeks in the office.
Ideal candidates must have 2 years of experience working in customer service and complex, challenging environments. You must have strong computer and typing skills and the ability to work shiftwork in a 24/7 environment (a variety of rotating shifts), Monday to Sunday, including weekends and public holidays.
For a detailed job description, please see below.
Interested candidates can schedule a 15-minute online video interview with a TeamRecruiter representative for Wednesday, February 28th.
Online interviews will be scheduled from 9 am to 12 pm and 1 pm to 4 pm. Only 25 interview timeslots are available. Book yours before Monday, February 26th by visiting: https://forms.office.com/r/JwtR8XT0iM.
If you’re unavailable for an online interview but would still like to apply for this position, please send your resume to talent@teamrecruiter.com with “Call Center Customer Care Specialist” in the subject line.
Need help preparing for the interview? The Sault Community Career Centre offers FREE employment services like resume and cover letter building and interview coaching. Call 705.759.0909 or email info@saultcareercentre.ca to get started!
This Employment Ontario service is funded in part by the Government of Canada and the Government of Ontario.
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Call Center Customer Care Specialist
Length: 13.5 months contract, with a strong possibility of extension
Location: Sault Ste. Marie, Ontario (Hybrid)
Hybrid Policy: Post training, the candidates are required to work alternative weeks in office
Interview & Training: in office
Hours of work: Ability to do Shiftwork in a 24 x 7 environment (a variety of rotating shifts) Monday to Sunday. (including holidays). No exceptions nor flexibility.
Overtime possibility: Yes
Pay Rate: $23/hr.
Important: Successful completion of the Phase 1 CSR Training Program and Phase 2 Job Shadow Stage is a requirement to advance to the Phase 3 regular full time employment category of this role.
ROLE MANDATE:
Establish quality customer support for customers and address inquiries in a manner that aligns with our client’s customer-centric values.
ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
- Create great customer experiences at every interaction to establish a strong customer-centric brand
- Connect and support customers via phone, live webchat and email
- Document and record all customer interactions in order to monitor and analyze customer experiences
- Develop and maintain knowledge of all products, services and promotions to ensure customers receive accurate information
- Develop and maintain knowledge of all procedures to ensure compliance with organizational privacy, information and risk protocols
- Serve as the primary point of contact for questions from players, potential customers and members of the public regarding products, services and promotions to support in optimizing their value from offerings
- Offer advice and guidance on products, services and promotions to enhance the player’s interaction and value-add from offerings
- Escalate player inquiries, as needed, to ensure quality interactions and customer satisfaction is achieved
- Continuously seek opportunities to improve department policies, processes and procedures to ensure efficient and effective operations
- Uphold the high standards of Responsible Gambling and PlaySmart in all customer activities
KNOWLEDGE & EDUCATION:
- University degree or college diploma in relevant field or equivalent work experience
- Understanding of gaming, entertainment, or other similar industries
EXPERIENCE:
- 2 years’ experience in customer service
- 2 years’ experience in working in complex, challenging environments
CRITICAL SKILLS:
- Customer service skills
- Communication and interpersonal skills
- Strong speaking and writing skills (English)
- Problem solving and troubleshooting skills
- Knowledge of Microsoft applications, internet, and proficient keyboarding skills
OTHER REQUIREMENTS:
- Bilingual in French is an asset
- Work in 24/7/365 operations
- Shift work, holiday and weekend work required
Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!
